Refund policy

 

Return Policy

How to return an item?

If you are not satisfied with your purchase, you can return the product within 15 calendar days from its receipt. The item must be in its original packaging and in perfect condition.

To start the process, send us an email at monr@monr.es indicating any questions or inquiries.

Return Procedure

  1. It is very important, please, that the customer includes the order number inside the package, or written on the package. You can find your order number in the confirmation email you received after purchase

  2. The customer assumes the shipping cost and must send the package to the following address: Plaza Administración Vieja Nº 1, 1-D, 04003 Almería, Spain. For orders outside Spain, the customer assumes the full cost of the return, including any customs fees or additional charges.

  3. Once the package is received at our warehouse, we will verify the condition of the product.

  4. After verification, we will issue the refund

Note: The refund may take up to 10 business days to be reflected in your account.

What is the deadline to make a return?

You have 15 calendar days from the receipt of the order to make any return.

How will I receive my refund?

Once the return is approved (products must be in perfect condition, with tags and original packaging), we offer you two options:

  • Refund of the amount, excluding shipping costs.
  • Store credit: You will receive the amount excluding the shipping costs of your order to spend whenever you want on our website. To do this, you just need to log in with your email and on the payment page you can use it as you wish

Size Exchanges

If you want to make a size exchange, follow these steps:

Important: Size exchanges are not accepted for orders outside Spain. In that case, you must process a return following the procedure indicated above.

  1. Write to us at monr@monr.es indicating:

    • Order number.
    • Items to exchange.
    • New desired size.

  2. Place the items to be returned in their original bag with the tags.

  3. The delivery person will deliver the new package with the selected size and collect the items to be returned.

Service cost: €8.00, which you can pay via bank transfer to the following account: ES28 0049 4617 9429 1612 6163. Once the transfer is made, send the receipt to our email: monr@monr.es


14-day reflection period of the European Union Without prejudice to the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition as you received it, unused, with tags and in its original packaging. You will also need to have the receipt or proof of purchase. If you decide to exercise the right of cancellation, the return cost will be borne by the customer


If you have any questions, do not hesitate to contact us. Thank you for trusting MONR!