Shipping policy

SHIPPING POLICY

INDEX:

  1. Place of Delivery
  2. Country of Delivery
  3. Delivery Times
  4. Shipping Costs
  5. Order Tracking
  6. Home Delivery Processes
  7. Shipping Policy to the Canary Islands (Customs Documentation Requirement)
  8. Disclaimer

1. Place of Delivery

The order will be delivered to the address provided by the Customer during the purchase process (home, workplace, etc.).

2. Country of Delivery

The country of delivery must always match the country of purchase. If delivery is required to a country different from the purchase country, the Customer must contact MONR via the following email address: monr@monr.es to request a specific quote.

3. Delivery Times

  • Iberian Peninsula: The delivery time is five (5) business days, except if the order is placed on a Saturday, Sunday, or public holiday. In these cases, the order will be processed on the next business day following the order date.
  • Canary Islands, Balearic Islands, Ceuta and Melilla, and the rest of Europe: The delivery time is approximately ten (10) business days.

4. Shipping Costs

  • Iberian Peninsula: 4.00 EUR. Free from 80€ (does not apply to cash on delivery shipments)
  • Canary Islands, Balearic Islands: 8.50 EUR. Free from 80€ (does not apply to cash on delivery shipments)
  • Ceuta: 16.65 EUR.
  • Melilla: 21.63 EUR.
  • Portugal: 5.00 EUR.
  • Rest of Europe: Please check the payment tab

Warning: The shipping costs indicated in this table are subject to change. MONR will strive to keep this information updated as frequently as possible.

5. Order Tracking

Once the order leaves our warehouse, the Customer will receive an email with the shipment tracking information. To check the status of their order, the Customer can also contact MONR's Customer Service department through the following means:

6. Home Delivery Process

MONR will send a confirmation email to the Customer when their order is about to leave the warehouse.

7. Shipping Policy to the Canary Islands (Customs Documentation Requirement)

In order to avoid possible issues in the customs processing of shipments destined for the Canary Islands, Customers are informed that it is mandatory to attach the recipient's National Identity Document (DNI) or Tax Identification Number (NIF) in the "Order Notes" section available on the shopping cart page (monr.es/cart) before completing the purchase. This information is necessary for the correct completion of the customs documentation required by current regulations for shipments between the peninsula and the Canary Islands.

If the Customer does not provide the DNI or NIF number during the purchase process, MONR will contact the Customer via email, requesting this information one time only.

MONR is not responsible for possible delays or returns of shipments to the Canary Islands due to the lack of required customs documentation. In case of order return due to missing DNI/NIF, the Customer will have the option to pay the shipping costs again for a second delivery attempt or request order cancellation, in which case the amount paid for the purchased products will be refunded, excluding the initial shipping costs.

8. Disclaimer

This shipping policy is subject to change. Any significant modification will be notified to our customers by email and temporarily published on our social media channels.